HOSPITALITY
MICRO CREDENTIAL PROGRAMME - Guest Service Operation (I551-002-3-2017)JABATAN PEMBANGUNAN KEMAHIRAN
DESCRIPTION
The aim of this module is to enable the candidate to:
- Identify the functions and importance of guest services and able to work professionally in the department
- Able to operate and handle the system used by the hotel
- Able to communicate with customers and convey the necessary information to hotel guest
- Interact with customers when providing services
MODULE
- Safety at work
- Make preparations for VIP guests
- Handle VIP guest arrival and check-in
- Manage guest service operations
- Handle VIP guest check-out
- Duties during emergency situations
ASCOT’S NURTURE AND DEVELOPMENT PROGRAMME
- Personal & Professional Development
- Industry Communication Skills
- On the Job Training
DURATION
3 MONTHS
FREDDIE ALINGINOS
Graduate Class of Culinary 2014
EXECUTIVE CHEF
Pampas Steakhouse Old Malaya, Kuala Lumpur
BATRISYA ELV YANAH BINTI ANSING
Graduate Class of Front Office 2016
FRONT OFFICE ASSISTANT MANAGER
Hotel Armada Petaling Jaya
SABRI MIJEL
Graduate Class of Housekeeping 2016
ASSISTANT HOUSEKEEPER
Armada Hotel Petaling Jaya
MOHD SAIFUL BIN MOHD ALIAS
Graduate Class of Housekeeping 2012
ASSISTANT EXECUTIVE HOUSEKEEPER
Swiss Garden Genting Highland
GEORGE PELIN
Graduate Class of Culinary Arts 2019
OWNER
Pelin Enterprises fruit farm, Papar
TRESHELLA WILLIAM
Graduate Class of Front Office 2015
GUEST EXPERIENCE MANAGER
W Hotel Kuala Lumpur
W Hotel Kuala Lumpur