HOSPITALITY
Microcredential Programme –
Housekeeping Staff Administration and Monitoring Services (I551-003-3-2018)Jabatan Pembangunan Kemahiran
DESCRIPTION
The aim of this module is to enable the candidate to:
- Practice and understand the management functions in housekeeping operations.
- Evaluates the work performed in technical housekeeping operations, creates room cleaning controls and explains the cleaning process of public areas.
- Able to discuss issues related to housekeeping operations, safety and customer satisfaction,
- Ensure customer safety in housekeeping operations.
MODULE
- Safety at work
- Identify VIP guest profiles and services of VIP guests
- Updating VIP customer service profile
- Preparation of daily task schedule
- Conduct briefing session
- Monitor Employee Performance
- Conduct Training for staff
ASCOT’S NURTURE AND DEVELOPMENT PROGRAMME
- Personal & Professional Development
- Introduction to Hospitality Industry
- On the Job Training
DURATION
3 MONTHS
FREDDIE ALINGINOS
Graduate Class of Culinary 2014
EXECUTIVE CHEF
Pampas Steakhouse Old Malaya, Kuala Lumpur
BATRISYA ELV YANAH BINTI ANSING
Graduate Class of Front Office 2016
FRONT OFFICE ASSISTANT MANAGER
Hotel Armada Petaling Jaya
SABRI MIJEL
Graduate Class of Housekeeping 2016
ASSISTANT HOUSEKEEPER
Armada Hotel Petaling Jaya
MOHD SAIFUL BIN MOHD ALIAS
Graduate Class of Housekeeping 2012
ASSISTANT EXECUTIVE HOUSEKEEPER
Swiss Garden Genting Highland
GEORGE PELIN
Graduate Class of Culinary Arts 2019
OWNER
Pelin Enterprises fruit farm, Papar
TRESHELLA WILLIAM
Graduate Class of Front Office 2015
GUEST EXPERIENCE MANAGER
W Hotel Kuala Lumpur
W Hotel Kuala Lumpur