HOSPITALITY

This award will be used to introduce learners on the initial skills and knowledge required to enter the hospitality sector. It supports learners to both the general requirement of the industry and the specific requirements for the industry.

You will learn about many aspects of the industry and gain valuable practical and teamwork skills.  The qualification covers various routes, including Front Office, Food & Beverage and Housekeeping and the industry as a whole.

• Introduction to The Hospitality Industry
• Customer Service in Hospitality Industry
• Front Office Operation
• Front Office Telephone Service
• Applying for jobs and courses
• Concierge Services
• Guest Service Operation
• Assist during emergency situation
• Introduction to Personal Workplace Skills

• Introduction to The Hospitality Industry
• Customer Service in Hospitality Industry
• Food Service (Food & Beverage Service Skills)
• Health and safety and food safety awareness in catering
• Applying for jobs and courses
• Food and Beverage Service skills
• Preparing and serving drinks
• Preparing dining area for service

• Introduction to Hospitality Industry and Housekeeping and guest services
• Linen and Laundry Operation
• Presenting Positive Professional Image
• Cleaning Public Area
• Safety and Security

• Personal & Professional Development
• Industry Communication Skills
• On the Job Training

3 MONTHS FOR EACH PROGRAMME